Refund & Return Policy
Effective Date: August 3, 2025
At SSVUU, customer satisfaction is our priority. This Refund & Return Policy explains the conditions under which returns, exchanges, and refunds are accepted for purchases made through https://www.ssvuu.com/.
By placing an order on our Website, you agree to the terms outlined below.
1. Return Eligibility
We accept returns within 30 days of the delivery date.
To be eligible for a return, items must:
- Be unused, unworn, and unwashed.
- Be in their original condition.
- Include all original tags and packaging.
- Not show signs of wear, damage, or alteration.
- Be accompanied by proof of purchase or your order number.
Returns that do not meet these requirements may be declined.
2. Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
- Final sale or clearance items
- Gift cards
- Personalized or custom-made products
- Intimate apparel, underwear, or swimwear (where applicable)
- Products that have been used, washed, altered, or damaged after delivery
3. Return Process
To request a return, please contact our customer support before sending any item back.
Please include:
- Your order number
- Your full name
- A description of the issue
- Photos of the item (if damaged, defective, or incorrect)
Contact Email:
Unauthorized returns may not be accepted.
4. Return Shipping
Unless the return is due to our error (such as receiving the wrong item or a defective product), customers are responsible for the cost of return shipping.
We recommend using a trackable shipping service, as we are not responsible for items lost during return transit.
5. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
Please provide:
- Your order number
- Clear photos of the item
- Photos of the packaging (if applicable)
After review, we may offer:
- A replacement
- A full refund
- A partial refund
- Store credit
depending on the circumstances.
6. Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, your refund will be issued to the original payment method.
Refund processing times generally are:
- Inspection: 2–5 business days
- Refund Issued: Within 5 business days after approval
- Bank or card processing: 5–10 business days (depending on your financial institution)
Original shipping fees are non-refundable unless the return is due to our error.
7. Exchanges
We only replace items if they are:
- Defective
- Damaged during transit
- Incorrectly shipped
If you require a different size or color, please contact us before returning your item. Exchange availability depends on inventory.
8. Order Cancellation
Orders may be cancelled before they have entered processing or shipment.
Once an order has been processed or shipped, it can no longer be cancelled.
If your order has already shipped, you may request a return after receiving the package in accordance with this Policy.
9. Refused or Undeliverable Packages
If an order is returned to us because:
- The shipping address provided was incorrect
- Delivery was refused
- The package was not collected
- Multiple delivery attempts were unsuccessful
We may deduct the shipping costs or require additional shipping charges before resending the order.
10. Chargebacks
If you experience any issue with your order, we encourage you to contact us before initiating a payment dispute or chargeback.
We are committed to resolving customer concerns promptly and fairly.
Fraudulent or abusive chargebacks may result in the suspension of future purchases.
11. Consumer Rights
Nothing in this Policy limits any mandatory consumer rights provided under the laws of your country or region.
Where local consumer protection laws provide additional rights, those rights shall prevail.
12. Contact Us
If you have any questions regarding this Refund & Return Policy, please contact us:
Shonr Quantum Inc.
Website: https://www.ssvuu.com/
Email: xiuyuan2017@gmail.com