Shipping policy

Shipping Policy

Effective Date: August 3, 2026

Thank you for shopping with SSVUU. This Shipping Policy explains how Shonr Quantum Inc. processes and delivers orders placed through https://www.ssvuu.com/.

By placing an order on our Website, you agree to the terms outlined below.

1. Order Processing

Orders are processed Monday through Friday, excluding weekends and public holidays.

  • Processing Time: 1–3 business days
  • Orders placed after business hours, on weekends, or on holidays will be processed on the next business day.

During peak seasons, promotional events, or holidays, processing times may be slightly longer.

2. Shipping Destinations

We currently ship to most countries and regions worldwide.

However, due to shipping carrier restrictions, customs regulations, or local laws, we may be unable to deliver to certain destinations.

If we cannot ship to your location after an order has been placed, we will notify you and issue a full refund.

3. Estimated Delivery Time

Estimated delivery times vary depending on your destination and shipping method.

Typical delivery estimates are:

  • United States: 7–15 business days
  • Canada: 7–18 business days
  • United Kingdom: 6–12 business days
  • European Union: 7–15 business days
  • Australia & New Zealand: 7–18 business days
  • Other International Destinations: 10–25 business days

Delivery times are estimates only and are not guaranteed.

4. Shipping Fees

Shipping costs are calculated at checkout based on:

  • Delivery destination
  • Package weight
  • Shipping method
  • Promotional offers (if applicable)

Free shipping may be available on qualifying orders as advertised on our Website.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number (if available).

Tracking information may take 24–72 hours to become active after shipment.

6. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, VAT, or other government-imposed fees.

These charges are determined by the destination country and are the responsibility of the customer unless otherwise stated.

We are not responsible for customs delays or additional import charges.

7. Incorrect Shipping Information

Please ensure that your shipping address is accurate and complete before submitting your order.

We are not responsible for orders delayed, returned, or lost due to incorrect or incomplete shipping information provided by the customer.

If you notice an error, please contact us immediately. We will make reasonable efforts to update your information before the order ships.

8. Lost or Delayed Shipments

While we work with reliable shipping partners, unexpected delays may occur due to:

  • Customs inspections
  • Severe weather
  • Transportation disruptions
  • Carrier delays
  • Public holidays
  • Force majeure events

If your shipment appears significantly delayed or lost, please contact us. We will assist you in working with the shipping carrier to resolve the issue.

9. Damaged Packages

If your package arrives visibly damaged:

  • Take photos of the package and its contents.
  • Contact us within 7 days of delivery.
  • Include your order number and supporting photographs.

We will review your claim and provide an appropriate resolution where applicable.

10. Failed Delivery

If a package is returned to us due to:

  • Incorrect shipping address
  • Refused delivery
  • Failure to collect the package
  • Multiple unsuccessful delivery attempts

The customer may be responsible for additional shipping charges to resend the order.

11. Order Changes and Cancellation

Order changes or cancellations are only possible before the order has entered processing or shipment.

Once an order has been shipped, it cannot be modified or cancelled.

Please contact us as soon as possible if you need assistance.

12. Delivery Responsibility

Risk of loss and ownership of products pass to the customer once the order has been delivered to the shipping address provided during checkout.

13. Contact Us

If you have any questions regarding this Shipping Policy or your order, please contact us:

Shonr Quantum Inc.

Website: https://www.ssvuu.com/

Email: xiuyuan2017@gmail.com